Privacy Policy

1. Introduction

billreliefai.com (“BillRelief,” “we,” “us”) respects your privacy. This policy describes how we collect, use, store, and protect your information when you use our website and services, including medical bill analysis and negotiation. When we handle information that may constitute protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA), we follow HIPAA-aligned safeguards and, where applicable, Business Associate Agreements (BAAs) with covered entities.

2. Information We Collect

• Account and contact: Email, name, optional phone, and a secure password hash (we never store your password in plain text). We may store sign-up network metadata (e.g. IP and browser type) for security and fraud prevention.
• Documents you upload: Medical bills (PDF, images) and related documents you submit for analysis. These may contain PHI.
• Usage data: Logs (e.g., IP address, browser type) for security and operations. We do not sell this data.
• Communications: Emails and messages you send to us.

3. How We Use Your Information

We use your information to provide bill analysis and negotiation, communicate with you, improve our services, comply with law, and protect security. We do not sell your personal information or PHI. We use PHI only as permitted by our agreements with you (including HIPAA authorization) and applicable law.

4. Security and HIPAA-Aligned Practices

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest where applicable, access controls, audit logging of PHI access, and secure storage. Our practices are designed to be HIPAA-aligned. Full HIPAA compliance depends on our policies, BAAs with any covered entities or business associates, and your use of our services in accordance with our terms. For more detail, see our HIPAA & Security page.

5. Retention and Deletion

We retain your data as long as needed to provide services and as required by law. You may request deletion of your account and associated data, subject to legal and contractual obligations (e.g., retention for dispute resolution or regulatory requirements).

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, or to object to or restrict certain processing. To exercise these rights or ask questions about our privacy practices, contact us at contact@billreliefai.com.

7. Cookies and Tracking

We use essential cookies and similar technologies for authentication and security. We do not use third-party advertising cookies that track you across other sites for ads. Our site may use analytics that do not include PHI.

8. Changes and Contact

We may update this policy from time to time; the “Last updated” date will change. For privacy-related questions or complaints, contact us at contact@billreliefai.com.